Your well-being is our priority. Play safe, play smart, stay in control.
At 96M, we believe that gaming should always be an enjoyable form of entertainment. We are deeply committed to promoting responsible gaming and providing our players with the tools and support they need to maintain a healthy relationship with gaming.
While the vast majority of our players enjoy gaming responsibly, we recognise that for some individuals, gaming can become problematic. That is why we have implemented comprehensive responsible gaming measures, partnered with support organisations, and trained our staff to identify and assist players who may need help.
Our responsible gaming programme is built on four key pillars: prevention, education, intervention, and support. We continuously review and improve our policies to ensure we meet the highest standards of player protection.
Answer these questions honestly to evaluate your gaming habits
If you answer "Yes" to two or more of the following questions, you may want to reconsider your gaming habits and seek support.
Do you spend more money on gaming than you can afford to lose?
Yes / NoDo you find it difficult to stop gaming once you have started?
Yes / NoHave you ever borrowed money or sold possessions to fund your gaming?
Yes / NoHas gaming caused arguments with family or friends, or affected your work or studies?
Yes / NoDo you often try to win back money you have lost by continuing to play?
Yes / NoIf you answered "Yes" to two or more questions, we strongly encourage you to use our self-limitation tools below or contact a professional helpline for support.
96M provides several tools to help you stay in control of your gaming
Set daily, weekly, or monthly caps on how much you can deposit into your account. Once the limit is reached, no further deposits will be accepted until the period resets. Lowering a limit takes effect immediately; increasing a limit requires a 24-hour cooling-off period.
Define the maximum amount you are willing to lose within a specified time frame. When your net losses reach the limit, you will be unable to place further wagers. This helps protect your bankroll and prevents chasing losses during an unlucky session.
Set reminders or hard limits on how long you can play in a single session. You will receive an on-screen notification when your session time is nearing the limit. Once reached, you will be logged out automatically. This encourages regular breaks and mindful play.
If you need a longer break from gaming, you can self-exclude for a period of 6 months, 1 year, or permanently. During self-exclusion, you will be unable to access your account, deposit, or play any games. Marketing communications will also be suspended. Contact our support team to activate self-exclusion.
Problem gambling can develop gradually. Being aware of the warning signs can help you or someone you know seek help early. Look out for the following behaviours:
If you or someone you know needs help, these organisations provide free and confidential support
1800-6-668-668
Singapore's national helpline for problem gambling. Free, confidential, available 24/7.
Free face-to-face counselling services for problem gamblers and their families. Locations across Singapore.
ncpg.org.sg
Peer support group meetings for those struggling with gambling addiction. Confidential and judgment-free environment.
gasingapore.org
Gam-Anon support groups for family members and loved ones affected by someone else's gambling problem.
gam-anon.org
Follow these guidelines to keep your gaming experience fun and safe
Decide how much you can afford to lose before starting a session and stick to it. Never gamble with money earmarked for essentials.
Use our session timer tool or set a personal alarm. Take regular breaks to stay fresh and make better decisions.
Losing is a natural part of gaming. Do not try to recover losses by increasing your bets or extending your play time.
Alcohol and other substances impair judgment. Play with a clear mind to make rational decisions about your bets.
All games have a house edge. Familiarise yourself with RTP percentages and game rules before playing. Gaming outcomes are random.
Gaming should be one of many leisure activities. Maintain your social life, hobbies, exercise routine, and family time.
Protecting minors is a top priority at 96M
96M strictly prohibits anyone under the age of 21 from registering or playing on our platform, in compliance with Singapore law. We employ the following measures to enforce this policy:
If you suspect that a minor has gained access to our platform, please contact us immediately at support@96m.com or via live chat.
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